Refund policy

Refund policy

Here’s a Return & Refund Policy tailored for Shafmall:
Shafmall Return & Refund Policy
At Shafmall, customer satisfaction is our top priority. Please review our return and refund policy to understand how we handle returns for dropshipping orders.
Returns
• Eligibility: Returns are accepted only for items that are:
1. Defective or damaged upon arrival.
2. Significantly different from the description provided on our website.
• Timeframe: You must request a return within 7 days of receiving the item.
Return Process
 1. Contact Us: Email us at [shafqat3733@gmail.com] with the following information:
• Order number
• Photos or videos showing the defect or issue
2. Approval: Once your return request is approved, we will provide you with further instructions.
3. Shipping: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Non-Returnable Items
We do not accept returns for the following:
• Items without original packaging or tags.
• Items that have been used, worn, or washed.
• Custom or personalized products.
Refunds
• Eligibility: Refunds are issued for approved returns only.
• Processing Time: Once the return is received and inspected, refunds will be processed within 5-10 business days.
• Refund Method: Refunds will be credited to the original payment method.
Order Cancellation
• Orders can only be canceled within 24 hours of placing the order. After this time, the order cannot be canceled as it may already be in process.
Contact Us
If you have any questions or concerns regarding returns, feel free to contact us at [shafqat3733@gmail.com].
Thank you for shopping with Shafmall!